Refund Policy

At Stockport Palet Warehouse, we are committed to providing quality liquidation pallets and surplus inventory at competitive prices. Due to the nature of liquidation goods, our refund policy is designed to be clear, fair, and aligned with industry standards.

1. Nature of Liquidation Goods

All products sold on our website are classified as liquidation, surplus, or customer-return items. These goods are typically sold:

  • As-is
  • Where-is
  • Without guarantees of condition, completeness, or functionality

Buyers acknowledge that liquidation pallets may contain:

  • Shelf pulls
  • Overstock items
  • Customer returns
  • Damaged or refurbished goods

By placing an order, you agree to accept the inherent risks associated with liquidation purchases.

3. Eligibility for Refunds (Exceptions Only)

Refunds may be considered only under the following circumstances:

a. Incorrect Order Delivered

If you receive an order that does not match your purchase confirmation.

b. Non-Delivery

If your order is not delivered within the agreed timeframe due to our fault (excluding delays caused by couriers, customs, or force majeure events).

c. Significant Misrepresentation

If the delivered goods significantly differ from the description provided (clear evidence required).

8. Order Cancellations

  • Orders may only be canceled before processing or dispatch
  • Once an order has been shipped, it cannot be canceled or refunded

9. Chargebacks & Disputes

Initiating a chargeback without contacting us first may result in:

  • Suspension of your account
  • Permanent restriction from future purchases
  • Submission of supporting documentation to payment providers

We encourage customers to contact us directly to resolve any issues promptly.

2. All Sales Are Final

Due to the wholesale and liquidation nature of our business:

  • All sales are final
  • We do not offer refunds, returns, or exchanges for:
    • Change of mind
    • Buyer’s remorse
    • Misinterpretation of product listings
    • Minor damages or missing items within pallets

4. Refund Request Process

To request a refund under eligible conditions:

  1. Submit a request within 48 hours of delivery
  2. Email: [Insert Support Email]
  3. Include:
    • Order number
    • Detailed description of the issue
    • Clear photos/videos as evidence

Failure to report within this timeframe may result in denial of the claim.

5. Inspection & Approval

  • All claims are subject to review and verification
  • We reserve the right to:
    • Request additional evidence
    • Arrange inspection or return of goods
  • Approved refunds will be processed within 5–10 business days

6. Refund Method

  • Refunds will be issued via the original payment method used at checkout
  • In some cases, we may offer:
    • Store credit
    • Replacement shipment (if applicable)

7. Shipping Costs

  • Shipping fees are non-refundable
  • Customers are responsible for return shipping costs (if a return is approved)
  • Original delivery charges will not be reimbursed unless the error is on our part

10. Contact Information

For all refund-related inquiries:

Email: info@stockportpaletwarehouse.co.uk
Website: stockportpaletwarehouse.co.uk

REFUND POLICY

11. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.