At Stockport Pallet Warehouse, we are committed to delivering your liquidation goods efficiently and securely. This Shipping Policy outlines our procedures, timelines, and responsibilities regarding order fulfillment and delivery.

1. Order Processing
  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive an order confirmation email once your purchase is successfully placed and a shipping confirmation once your order has been dispatched.
2. Shipping Methods

We offer multiple shipping options depending on the size and nature of your order:

  • Standard Delivery (Small Items): Courier services (e.g., parcel carriers)
  • Freight Delivery (Pallets & Bulk Orders): Trusted freight and logistics partners
  • Special Handling: For oversized or high-value liquidation loads

Shipping methods are automatically selected at checkout based on your order type.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • UK Mainland: 2–5 business days
  • Remote UK Areas: 3–7 business days
  • International Orders: 5–12 business days (depending on destination and customs)

Please note that these are estimated timeframes and may vary due to external factors.

4. Shipping Costs
  • Shipping costs are calculated at checkout based on order size, weight, and destination.
  • Freight orders may incur additional charges such as liftgate service, residential delivery, or limited access delivery.
  • Any additional charges will be clearly communicated before dispatch.
5. Freight & Pallet Deliveries

Due to the nature of liquidation goods:

  • Customers must ensure adequate access for delivery vehicles.
  • A responsible person must be present to receive and sign for the delivery.
  • Failure to accept delivery may result in redelivery fees or storage charges.
6. Tracking Information
  • Once your order is shipped, tracking details will be sent via email.
  • For freight shipments, tracking may be limited; however, delivery updates will be provided where available.
7. Delivery Responsibilities

Upon delivery:

  • Inspect your order immediately upon arrival.
  • Note any visible damage or shortages on the delivery receipt before signing.
  • Failure to report damages at the time of delivery may affect your ability to file a claim
8. Delays & Force Majeure

While we strive to meet all delivery timelines, we are not liable for delays caused by:

  • Weather conditions
  • Carrier disruptions
  • Customs clearance delays (international orders)
  • Strikes, natural disasters, or other unforeseen circumstances

In such cases, we will make reasonable efforts to keep you informed.

9. International Shipping & Customs

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • Customs processing may cause delays beyond our control.
  • We are not responsible for shipments refused due to unpaid customs charges.
10. Incorrect Shipping Information
  • Customers are responsible for providing accurate shipping details.
  • We are not liable for delays or losses caused by incorrect or incomplete addresses.
  • Additional charges may apply for address corrections or reshipment.
11. Lost or Missing Shipments

If your order is lost in transit:

  • Contact us within 5 business days of the expected delivery date.
  • We will coordinate with the carrier to investigate and resolve the issue.
  • Resolutions may include a replacement shipment or refund, depending on the outcome.
12. Order Cancellations
  • Orders may only be canceled before they are processed or dispatched.
  • Once shipped, orders cannot be canceled and will fall under our Return Policy.